FAQs

FREQUENTLY ASKED QUESTIONS

HOW OFTEN SHOULD I USE THE SATINIQUE® CARE PRODUCTS?

For best results, shampoos and conditioners should be used every day.

SHOULD I SWITCH MY DAILY SHAMPOOS? IF SO, HOW OFTEN?

This is a common myth; switching is not needed. It is best to choose the product to suit your needs. However, if your needs change (i.e. you begin colouring your hair), you may want to consider switching care products to suit your new requirement.

WHY IS ONLY THE GLOSSY REPAIR SHAMPOO AND CONDITIONER SULPHATE-FREE?

All SATINIQUE shampoos and conditioners are gentle. However, the Glossy Repair formula was designed to be extra gentle to minimise colour fading to help keep colour truer, longer.

WHO DO YOU RECOMMEND TO USE SATINIQUE?

SATINIQUE is designed to meet a variety of need states and is suitable for the entire family. It is not recommended for children under six.

IS SATINIQUE SAFE AND EFFECTIVE FOR ALL HAIR TYPES?

SATINIQUE was developed to meet a variety of hair needs, and is safe and effective for all hair types. We would recommend using Glossy Repair on colour-treated hair to minimise colour fading.

CAN I USE PRODUCTS INTERCHANGEABLY?

Yes, the collection was designed with a system for a customised approach. Based on your individual hair and styling needs, the products may be used interchangeably to create a customised approach.

I DO NOT COLOUR MY HAIR. WOULD I STILL BENEFIT FROM THE GLOSSY REPAIR FORMULAS?

Yes, these formulas are mild and are ideal for any damaged hair.

HOW SHOULD THE PRODUCTS INCLUDED IN SATINIQUE COLLECTION BE STORED?

For maximum stability the products should be stored at room temperature (below 30°C, 86°F) away from direct sunlight.

WHAT IS THE SHELF LIFE OF THE SATINIQUE PRODUCTS AND HOW LONG CAN I KEEP EACH PRODUCT AFTER IT HAS BEEN OPENED?

Three years.

WHAT CLINICAL TESTING OR LABORATORY SUPPORT IS AVAILABLE FOR THESE PRODUCTS?

Third party clinical testing was done to support all safety and most efficacy claims. Some efficacy claims are substantiated using validated laboratory testing conducted at SATINIQUE laboratories. This is true for all SATINIQUE products.

ARE SULPHATES BAD FOR HAIR?

There are many classes of sulphates. We have done extensive research to confirm SATINIQUE uses gentle sulphates that do not strip the hair. All formulas were developed to be mild enough for daily use through clinical testing.

WHAT IS A SULPHATE?

Sulphates are a general class of ingredients used across many products to clean hair.

HOW LONG WILL SHAMPOOS AND CONDITIONERS LAST (USAGE RATE)?

When used daily, care will last for 30-45 uses.